1. Information We Collect

We collect different types of information depending on how you interact with our platform. Most of this happens when you create an account, use our analysis tools, or contact our support team.

Personal Identification Data

When you sign up for Dynamic Intellects, we ask for basic information like your name, email address, phone number, and company details. If you're using our paid services, we also collect billing information such as your business address and payment details through secure third-party processors.

Business and Usage Data

Because our platform analyzes business activity, you'll upload financial records, transaction data, operational metrics, and other documents relevant to your analysis needs. We also track how you use the platform — which features you access, how often you log in, and what reports you generate. This helps us improve the service and personalize your experience.

Technical Information

Like most online services, we automatically collect technical data when you visit our site. This includes your IP address, browser type, device information, operating system, and pages you visit. We use cookies and similar tracking technologies to remember your preferences and keep your session secure.

2. How We Use Your Information

We use the data we collect for several reasons, all of which relate to providing and improving our business analysis services. Here's the breakdown:

• Service Delivery: Processing your business data to generate analysis reports, financial insights, and performance metrics.
• Account Management: Creating and maintaining your user account, managing subscriptions, and processing payments.
• Communication: Sending you important updates about your account, responding to support requests, and notifying you about service changes.
• Platform Improvement: Analyzing usage patterns to identify bugs, develop new features, and enhance overall performance.
• Security: Detecting and preventing fraud, unauthorized access, and other security threats to protect both you and our platform.
• Legal Compliance: Meeting our obligations under Thai law and other applicable regulations.

3. Data Sharing and Third Parties

We don't sell or rent your personal information. Period. But we do work with carefully selected service providers who help us run our platform. Here's who might have access to your data and why:

Service Providers

We use third-party companies for cloud hosting, payment processing, email delivery, and customer support tools. These providers only access data necessary for their specific functions and are contractually required to protect your information. For example, our payment processor handles your billing details securely, but they never see your business analysis data.

Legal Requirements

If required by law, court order, or government request, we may disclose your information to authorities. This typically happens in cases involving legal proceedings, suspected fraud, or threats to public safety. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

Should Dynamic Intellects be acquired by another company or merge with one, your data would transfer to the new entity. We'd notify you beforehand and ensure the new owner honors this privacy policy.

4. Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you several important rights regarding your personal information. Here's what you can do and how to exercise these rights:

• Access: Request a copy of the personal data we hold about you. We'll provide this within 30 days in a commonly used electronic format.
• Correction: Ask us to update or correct inaccurate information. You can also edit most account details directly through your dashboard.
• Deletion: Request that we delete your personal data. We'll comply unless we have a legal obligation to retain certain records.
• Portability: Receive your data in a structured, machine-readable format to transfer to another service provider.
• Objection: Object to processing of your data for specific purposes, particularly direct marketing.
• Restriction: Request that we temporarily limit how we use your data while you verify its accuracy or contest our processing.
• Withdrawal of Consent: Revoke permission you've previously given for specific data processing activities.

To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity and respond within the timeframes required by Thai law. There's no fee for most requests, though we may charge a reasonable amount for excessive or repetitive requests.

5. Data Security Measures

Protecting your information is one of our top priorities. We've implemented multiple layers of security to safeguard your data from unauthorized access, disclosure, or loss.

Technical Safeguards

All data transmitted between your browser and our servers uses TLS encryption. Your business data is encrypted at rest using industry-standard protocols. We maintain firewalls, intrusion detection systems, and regular security audits. Access to our systems requires multi-factor authentication, and we monitor for suspicious activity around the clock.

Organizational Measures

Only authorized employees who need access to perform their jobs can view your data. Our team undergoes regular security training and signs confidentiality agreements. We maintain detailed access logs and conduct periodic reviews to prevent unauthorized access.

Incident Response

Despite our best efforts, no system is completely immune to breaches. If a security incident affects your data, we'll notify you within 72 hours and inform relevant authorities as required by Thai law. We'll explain what happened, what data was involved, and what steps we're taking to address the situation.

6. Data Retention and Deletion

We keep your data only as long as necessary for the purposes described in this policy or as required by law. Different types of information have different retention periods:

When we delete data, we use secure deletion methods that make recovery practically impossible. If you want to understand the retention period for specific types of data, contact our support team.

7. International Data Transfers

While our primary operations are in Thailand, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

We use cloud providers with data centers in Southeast Asia whenever possible. For services requiring international transfers, we rely on standard contractual clauses approved by relevant data protection authorities. These contracts obligate receiving parties to protect your data according to standards equivalent to Thai law.

You have the right to know where your data is stored and processed. Contact us if you need specific information about data transfer arrangements for your account.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. Here's what you should know:

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like logging in and navigating between pages. These cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our site by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences and settings to personalize your experience.
• Analytics Cookies: Provide insights about traffic patterns and feature usage to help us improve the platform.

You can control cookie preferences through your browser settings. Keep in mind that disabling certain cookies may limit platform functionality. We don't use advertising cookies or share cookie data with third-party advertisers.

9. Children's Privacy

Dynamic Intellects is designed for business professionals and is not intended for children under 18. We don't knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email and post a notice on our website at least 30 days before the changes take effect.

Continuing to use our services after changes become effective means you accept the updated policy. If you disagree with the changes, you can close your account before they take effect.

We maintain an archive of previous policy versions. If you need to review an older version, send us a request.

11. Complaints and Disputes

If you have concerns about how we handle your data, start by contacting us directly. We take complaints seriously and will work with you to resolve issues promptly.

If you're not satisfied with our response, you have the right to file a complaint with Thailand's Personal Data Protection Committee. You can also seek remedies through Thai courts if you believe your rights have been violated.